Frequently Asked Questions (FAQ)

1. What is Quick Commerce?

Quick Commerce is a fast and convenient way to order groceries and daily essential products online. We deliver your orders within a short time frame, ensuring you get what you need without delay.

2. Which areas do you currently serve?

As of now, we are operational in select locations. Please check delivery locations on our web portal to check if we deliver to your location.

3. How do I place an order?

To place an order:

1. Visit our web portal.
2. Browse through the categories or use the search bar to find products.
3. Add items to your cart.
4. Proceed to checkout, enter your delivery address, and select a payment method.
5. Confirm your order.

4. What payment methods do you accept?

We accept various payment methods, including:

• UPI / Digital Wallets (e.g., Paytm, PhonePe, etc.)
• Cash on Delivery (COD) - Subject to availability

5. How long does delivery take?

We aim to deliver your order within 60-90 minutes from the time of order confirmation. Delivery times may vary depending on your location and order volume.

6. Is there a minimum order value?

Yes, there is a minimum order value of ₹199 for all orders. This helps us maintain efficiency and provide quick delivery services.

7. Can I schedule a delivery for later?

Currently, we only offer instant delivery services. You can place your order, and we’ll deliver it as quickly as possible.

8. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support team within Business hours (8 AM - 6 PM) of delivery. We will either replace the item or issue a refund, depending on the situation.

9. Can I cancel my order?

You can cancel your order before it has been processed for delivery. Once the order is out for delivery, cancellations may not be possible. Please contact customer support for assistance.

10. Do you offer refunds?

Refunds are processed in case of:

• Cancelled orders
• Damaged or incorrect items
• Failed deliveries

11. How can I track my order?

Once your order is confirmed, you will receive an order confirmation email/SMS with a tracking link. You can also log in to your account on the web portal to track your order in real-time.

12. Are there any delivery charges?

Delivery charges may apply depending on your order value and location. However, we often run promotions with free delivery for orders above a certain amount. Check the web portal for current offers.

13. Can I return products?

We accept returns for damaged, defective, or incorrect items. Please contact customer support within Business hours (8 AM - 6 PM) of delivery to initiate a return.

14. How do I contact customer support?

You can reach our customer support team via:

• Email: support@dailyneeds.com
• Phone: +91-XXXX-XXXXXX
• Live Chat: Available on the web portal during business hours (8 AM - 6 PM).

15. Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions on our web portal. Keep an eye on the "Offers" section or subscribe to our newsletter to stay updated.

16. Can I create an account?

Yes, you can create an account on our web portal to save your delivery addresses, track orders, and enjoy a faster checkout experience.

17. Is my personal information secure?

We take your privacy seriously. All personal and payment information is encrypted and securely stored. We do not share your data with third parties without your consent.

18. Do you sell organic or specialty products?

Yes, we offer a range of organic and specialty products. Use the filters on the web portal to browse these categories.

19. Can I order in bulk?

For bulk orders, please contact our customer support team. We may be able to offer special pricing and delivery arrangements.

20. What are your operating hours?

Our web portal is available 24/7 for placing orders. However, deliveries are made between (8 AM - 6 PM) daily.